Quicker return refunds/exchanges??

[Deleted member 3549]

I rang customer service this morning to have a little moan.....

I ordered a dress about 3 weeks ago and when it arrived it was faulty- a big click on the back of it. Anyway I rang for a returns label when I realised and a new one was put on hold for me.

I waited for over a week and still no returns label. Again I rang and they apologised admitting they forgot to send me a label.

Anyway I got thinking. I finally returned the dress earlier this week but I want my replacement now, NOT when QVC have processed the return. They have had my £47 for nearly a month and I have nothing to show for it.

Anyway, today they said they would send the new dress out even though the old dress isn't showing as returned on their system. When I told them I wasn't prepared to wait what was so0metimes 3 weeks to process a return the guy said they are now working to 14 DAYS!!

So maybes, just maybes we might get refunds quicker..............???!!!

ps QVC should learn from Amazon- was sent a faulty DVD, returned it,received an email the NEXT day that they had it and they processed a refund immediately

 

[rainbowdottie]

I think QVC's return times are ridiculous.I don't buy/send much back these days - but when I do,I always send it first class recorded,so I know and have proof of when they receive it.I know things have to go through the system and all that,but like you say,the whole time they have your money!!


I've had a catalogue for years and years.I don't buy much off it (I actually love their sales!) and it takes them about a week to process any returns - but I get a statement at the end of the month - its not as if they have my money,my return and my replacement - like QVC seems to hold!

 

[icedupsnowqueen]

I am still waiting for a refund on something 3 1/2 weeks later. Not holding my breath for at least another week:doh:
maybe I should charge them interest on any outstanding balance to me going over 3 weeks? lol