how unfair is this

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Disgusting. Your daughter must have felt very intimidated by someone behaving this way. He should be sacked. Do hope your daughter feels much better soon.

My daughter has just had an unpleasant experience with a Hermes delivery man. I'm away at present and she took delivery of my ABC TSV. She's on crutches at the moment and has great difficulty moving as she has dislocated her kneecap. The driver took real exception to how long it took her to get to the door, was rude and swore at her. She's put in a complaint to QVC at my insistence. She's really quite fragile at the moment so it upsets me that someone would be horrid to her, when she's not feeling great. I know they are busy, but you only have to look at her to in w that she's not being slow on purpose.
 
The trouble is alot of the courier's get paid peanuts.
I have just remembered a few years ago my other half ordered a bed frame from eBay, on supposed delivery the parcel force man presented my with the label and product and expected me to sign for and could not get why I was reluctant to do so. Fortunately my other half got in touch with seller who sent a replacement via a courier firm.
 
its the same with care homes being privatised and the staff getting low wages and being expected to provide outstanding service which sadly some types of human nature will never do at the best of times.
 

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