lipstickqueen
Registered Shopper
- Joined
- Mar 31, 2020
- Messages
- 151
So far my new Evri deliveries have arrived ok, my area has a new driver and it's been working well. My current issue is with DPD, I ordered new placemats from a specialist online company. I got a notification that they would be delivered with a time slot and I was at home, however I received a notification that the parcel had been delivered to my safe place, photo showed a house I didn't recognise and it was left in a completely different 'safe place' to the one I have told them. I called via their App to try to divert the driver but apparently his mobile was switched off. The following day two Amazon parcels were apparently 'handed to resident', but not me, fortunately they were redelivered to me by my postman the next day.
I contacted the retailer about the placemats, DPD said there was nothing they could do so a new parcel was dispatched. It arrived at the depot on Sunday morning, it couldn't be delivered on Monday due to extreme weather, it was actually extremely mild. It was being held at the depot on Tuesday. It was out for delivery yesterday but couldn't be delivered as the driver couldn't find my house although I had uploaded a photo after the first parcel wasn't delivered. However, DPD managed to successfully deliver a parcel from another company on Saturday when temperatures were subzero!
I have a problem with an order from Boots too, supposed to be delivered to a store on Tuesday but it hasn't left the warehouse yet, when I called I was told that I have to allow an additional 9 working days before there is an issue but they were guaranteeing delivery when I ordered!
I contacted the retailer about the placemats, DPD said there was nothing they could do so a new parcel was dispatched. It arrived at the depot on Sunday morning, it couldn't be delivered on Monday due to extreme weather, it was actually extremely mild. It was being held at the depot on Tuesday. It was out for delivery yesterday but couldn't be delivered as the driver couldn't find my house although I had uploaded a photo after the first parcel wasn't delivered. However, DPD managed to successfully deliver a parcel from another company on Saturday when temperatures were subzero!
I have a problem with an order from Boots too, supposed to be delivered to a store on Tuesday but it hasn't left the warehouse yet, when I called I was told that I have to allow an additional 9 working days before there is an issue but they were guaranteeing delivery when I ordered!