Unwanted order

[saffie]

I had an order for shoes on waitlist,I was about to try and cancel them only to find an e-mail to say that they are on their way, do I have to open the parcel to sort out the send back details or is there another way, Thanks

 

[shopperholic]

You can refuse delivery then they'll go straight back, save you wasting money sending them back, make sure your courier doesn't put signed for though, if there's tracking, mine does that before he's even knocked sometimes.

 

[Brissles]

That's a good point - never thought to do that. Although my prob is ordering two or three items, so without opening and taking delivery, you'd never be sure whats being returned.

 

[shopperholic]

That's a good point - never thought to do that. Although my prob is ordering two or three items, so without opening and taking delivery, you'd never be sure whats being returned.

I know, I've had that dilemma before today

 

[Kitty Bywaters]

Although this hasn't happened with QVC (yet), I've had deliveries of things be dumped on neighbours before if they have struggled to deliver it to me. On one occasion I couldn't even retrieve one such parcel. Personally I would always make sure I've got the parcel safe and return it, it will cost money to return it but I'd rather that than nothing at all.

 

[shopperholic]

Although this hasn't happened with QVC (yet), I've had deliveries of things be dumped on neighbours before if they have struggled to deliver it to me. On one occasion I couldn't even retrieve one such parcel. Personally I would always make sure I've got the parcel safe and return it, it will cost money to return it but I'd rather that than nothing at all.

It doesn't matter if you can retrieve it or its lost, so long as you haven't signed for it you will get your money back. If you haven't signed for it, refuse delivery and it goes missing on the way back, all they do is send you a letter to sign to say you never recieved it, and again, you'll still get your money back. So why add more expense that isn't necessary?

 

[Vianne]

It doesn't matter if you can retrieve it or its lost, so long as you haven't signed for it you will get your money back. If you haven't signed for it, refuse delivery and it goes missing on the way back, all they do is send you a letter to sign to say you never recieved it, and again, you'll still get your money back. So why add more expense that isn't necessary?

I've had a courier sign my name for me, more than once. Hermes & Yodel have both done it, Yodel when it was chucked over the fence but Hermes lady came to my door! Better safe than sorry.

 

[shopperholic]

I've had a courier sign my name for me, more than once. Hermes & Yodel have both done it, Yodel when it was chucked over the fence but Hermes lady came to my door! Better safe than sorry.

Yes that's happened to me too, twice, so when I rang and explained to QVC they said that's fine, it happens, sent me a form to sign, I signed it, returned it and I got my money back, twice. There's never a problem with QVC when anything like that happens, well certainly not in my twenty one years of shopping with them.

 

[louise66]

Refuse delivery.

 

[Kitty Bywaters]

I was meaning that your neighbour can sign for it for you on your behalf, which would mean you have received it even though you havn't. I didn't know if that was a possibility with QVC or not, but it did happen to me once with royal mail and an item from amazon.