Someone posted on here a while ago about returning items to Q under the Distance Selling Regulations.I wanted to return something that wasn't faulty but that didn't meet my expectations colour wise. After reading the DSR post, I phoned Q up to ask them what to do to return under DSR. The person who took my call couldn't have been more helpful. She said to just make a note in the returns slip that you enclose with your return, and that would be good enough. I said that I hoped this would be noticed by the person who opened my returned item, as under the DSR, I can get my p&p refunded. The customer services lady said that as I was concerned, she would make a note of it on my record also.
Two days after I took my parcel to the Post Office, I received a call from Q saying that my refund had been processed (including the £5.99 p&p) and would be credited to my bank account the next day.
It was completely hassle free, and although under DSR I had to pay for the item to be returned (as you normally would unless faulty) I was pleased that I recouped my £5.99 original p&p. Would recommend this to anyone as we all have a gripe about the sometimes extortionate p&p charges...made it feel like a small victory somehow! :clapping:
p.s sorry I can't recall the OP details...I did thank them for their post at the time tho.
Two days after I took my parcel to the Post Office, I received a call from Q saying that my refund had been processed (including the £5.99 p&p) and would be credited to my bank account the next day.
It was completely hassle free, and although under DSR I had to pay for the item to be returned (as you normally would unless faulty) I was pleased that I recouped my £5.99 original p&p. Would recommend this to anyone as we all have a gripe about the sometimes extortionate p&p charges...made it feel like a small victory somehow! :clapping:
p.s sorry I can't recall the OP details...I did thank them for their post at the time tho.
