cheesecake
Registered Shopper
- Joined
- Aug 3, 2008
- Messages
- 592
Also, I dont know if it is common knowledge, but the reason for these Royal Mail price increases is because they are *alledgedly* losing money, £4 million lost last year
Gah, I hate to annoy people but, if the documents from QVC say you have to insure an item and you dont and it goes missing, then that is your fault. Same with sending jewellery back, recorded delivery does not cover jewellery at all. We all bitch when QVC do something against the rules and it annoys me a little that people do think they are above the rules It may not seem fair to have to pay for insurance of an item, but if it states you have to do that, then you have to do that. Also, as for claiming when things get lost.... good luck! The royal mail want proof of what was IN the parcel, reciepts etc. How you prove what was in a parcel is beyond me....
Gah, I hate to annoy people but, if the documents from QVC say you have to insure an item and you dont and it goes missing, then that is your fault. Same with sending jewellery back, recorded delivery does not cover jewellery at all. We all bitch when QVC do something against the rules and it annoys me a little that people do think they are above the rules It may not seem fair to have to pay for insurance of an item, but if it states you have to do that, then you have to do that. Also, as for claiming when things get lost.... good luck! The royal mail want proof of what was IN the parcel, reciepts etc. How you prove what was in a parcel is beyond me....
Wrap any returned items as small as possible.
When returning lightweight items - clothes in particular, fold over the plastic bag, press all the air out and seal.
Today I returned the lightest of cotton tops, BUT in came in a HUGE plastic bag. The counterstaff at the PO then went through all the rigmarole of the dreaded plastic measurer, and in its current state this blasted top was going to cost £5.80 simply because of the measurments. After a quick pressing of air and folding over, the staff (to their credit) reduced it in size and re-stuck it with parcel tape. Cost £2.60 !!
These PO prices are absolutely crazy now for the lightest of items - its all down to the actual size of the parcel/package. I was told that many people take their parcels home to repackage. I just wont be buying that much now from QVC. Their pp are beyond belief, as the cheapest appears to be £3.45, and I've seen £7.95 on many items lately - absolute rip-off.
I've emailed them (no reply yet) but thought I would also call CS. The lady I spoke to said I didn't need to call her but just return as usual and write cancel all over the returns note.If you are returning under DSRs you have to email them now. They won't accept a phone call to CS anymore. [email protected]
Also, I often find that when I check the refund to my bank account they haven't included the p&p and then I have to phone up to chase it.
I noticed that some of the fashion postage was £2.95 unprecedented from qvc