There maybe was insurance cover as it is the sort of thing mum would have done when buying anything of value. She also had a JL fridge freezer that didn't work properly after a while and when the man came round to fix it he arranged a replacement immediately as it was deemed unsafe. She always shops there for anything "big" because of the customer service. Anything small it is usually Aldi.That was kind of them as accidental damage isn't covered by a guarantee. Of course, if it was insured that would be different.
Now I come to think of it, my sister once took wine back to Aldi that she said tasted off. Replaced with no question. I think I had the same wine but I drunk it lol
CC