i ordered a set of prices candles on 10th november and if you remember the c/s operator gave me the wrong info so i was stuck with the wrong candles. so i had to wait until they were delivered to qvc for an exchange. this was taking several weeks so in the end a manager agreed that i should get the replacement candles while they wait for hermes to return the unwanted set.
well i returned the new set as they had no scent at all under the 30 day mbg using the post office.it took less than a week for qvc to recieve them as i got an e mail to say that they have refunded my returned candles. the only problem here is no refund was put into my account. so i phoned qvc and they said i would not get a refund as they still have not recieved the origional candles i sent via hermes on the 16th november. i have to wait for a letter to be sent to attatch the hermes reciept then and only then will i get my money back. qvc really does suck:mysmilie_51:
well i returned the new set as they had no scent at all under the 30 day mbg using the post office.it took less than a week for qvc to recieve them as i got an e mail to say that they have refunded my returned candles. the only problem here is no refund was put into my account. so i phoned qvc and they said i would not get a refund as they still have not recieved the origional candles i sent via hermes on the 16th november. i have to wait for a letter to be sent to attatch the hermes reciept then and only then will i get my money back. qvc really does suck:mysmilie_51: