I've only gone onto waitlist twice. One item never reappeared on the site, so presumably they'd stopped stocking it, but the other item was despatched and it was brand new. It was a beauty item and the seal was intact. I'm not sure what happens if it's clothing but, hopefully, those on the waitlist would receive brand new items as there would presumably be too many waiting for the item to come back into stock to supply the customers on returns alone.