yorkrose26
Registered Shopper
I don't know why Q still 'sell' items that have poor reviews and not only that don't address the problems that reviewers have left. The Sensi Massage 'thing' was a case in point. The reviews constantly mentioned that this product should not be used if there are moles in the area, now Alison (who is normally very good at pointing out the 'pro's and con's' of products, sort of 'glossed' over this during the TSV launch show, which I thought was extremely re-miss, yes she mentioned it 'slightly', but had you not read the reviews, you wouldn't have thought it was a major problem. No, I think Q ought to read the reviews (I know they keep harping that we should read them before making our mind up (except Clair Sutton, who insists we have to make up our own mind)), but the point is not everyone has access to a computer/tablet, but that notwithstanding, if they are constant issues being mentioned, then surely Q should address try and address those issues either by stop selling the product or by altering the product so that it [the product] address some of the issues raised.
No I do honestly, think that whilst it is good to have a review system, if they don't address the negatives, but just accentuate the positives, customer loyalty is not going to grow!
No I do honestly, think that whilst it is good to have a review system, if they don't address the negatives, but just accentuate the positives, customer loyalty is not going to grow!
Last edited: