I would love to know how QVC get away with handling returns and refunds so slowly
It actually seems to have gotten worse over the years . All my recent returns have been either wrong item sent/not as described in my opinion or faulty - not just 'change of mind' or bought more than one for sizing . I often use SD so have proof they receive it before 1pm the next day- but it often takes a week or more to show as returned . Often 5 days after before my money is refunded .
Last week I returned items with their own returns labels . Week until showing as returned , 4 days on and I've had emails 2 days ago to say refund is processed 2 items ( but not received yet ) and 1 item is returned but not even an email re refund yet . If I email or call I get the 'up to 14 days ' blurb- but surely that's the maximum not the target?!
I do almost all my shopping by web these days due to health problems so I deal with a lot of companies - all but one process returns and refunds immediately and it's usually all sorted in 3 days .
Only Bon marche are worse than qvc and luckily I only use them occasionally for my sister inlaw ( 10 days to deliver , 5 days to get you money back if you return in store )
I only buy from the Q now if I can't get it somewhere else, want the easy pay or the price is just unmissable ( that happens less these days!)
I wish qvc's dire returns performance got factored into their so called excellent customer service !
It actually seems to have gotten worse over the years . All my recent returns have been either wrong item sent/not as described in my opinion or faulty - not just 'change of mind' or bought more than one for sizing . I often use SD so have proof they receive it before 1pm the next day- but it often takes a week or more to show as returned . Often 5 days after before my money is refunded .
Last week I returned items with their own returns labels . Week until showing as returned , 4 days on and I've had emails 2 days ago to say refund is processed 2 items ( but not received yet ) and 1 item is returned but not even an email re refund yet . If I email or call I get the 'up to 14 days ' blurb- but surely that's the maximum not the target?!
I do almost all my shopping by web these days due to health problems so I deal with a lot of companies - all but one process returns and refunds immediately and it's usually all sorted in 3 days .
Only Bon marche are worse than qvc and luckily I only use them occasionally for my sister inlaw ( 10 days to deliver , 5 days to get you money back if you return in store )
I only buy from the Q now if I can't get it somewhere else, want the easy pay or the price is just unmissable ( that happens less these days!)
I wish qvc's dire returns performance got factored into their so called excellent customer service !