- Joined
- Dec 7, 2023
- Messages
- 3,922
Another waste of time…
Further to my earlier email, I can now update you with regard to your complaint about a presentation seen on Ideal World.
You may be interested to know that we have previously investigated and upheld complaints about this product, and we are concerned to hear that such ads continue to appear. Therefore, we have referred your complaint to our Compliance Team for further action. Unlike with cases which require further investigation by the ASA, where additional commentary or input from a complainant can be necessary to fully understand the issues, your complaint raises an issue which we know is a clear problem under the rules. In those circumstances, the Compliance team has all the information it needs and will work directly with the advertiser to bring about compliance. The Compliance Team doesn’t report to complainants or routinely publish the details of its work but please be assured they will take the most appropriate course of action. If the advertiser does not comply, the Compliance team can apply sanctions, and may ultimately refer the matter to our legal backstop, Trading Standards.
Once again, thank you for contacting us with your concerns.
Yours sincerely,
Further to my earlier email, I can now update you with regard to your complaint about a presentation seen on Ideal World.
You may be interested to know that we have previously investigated and upheld complaints about this product, and we are concerned to hear that such ads continue to appear. Therefore, we have referred your complaint to our Compliance Team for further action. Unlike with cases which require further investigation by the ASA, where additional commentary or input from a complainant can be necessary to fully understand the issues, your complaint raises an issue which we know is a clear problem under the rules. In those circumstances, the Compliance team has all the information it needs and will work directly with the advertiser to bring about compliance. The Compliance Team doesn’t report to complainants or routinely publish the details of its work but please be assured they will take the most appropriate course of action. If the advertiser does not comply, the Compliance team can apply sanctions, and may ultimately refer the matter to our legal backstop, Trading Standards.
Once again, thank you for contacting us with your concerns.
Yours sincerely,