Brissles
Registered Shopper
Few weeks ago I ordered the selection of pies tsv from the Pie company (whatever). All went into the freezer pending my return home from surgery (next week). Today I received another delivery of said pies, which I did not order on Auto delivery, or thought I hadn't.
Called up Customer Services, and the operator confirmed that I had ordered them on Q cut, and it was the system which probably switched to the auto delivery number. All credit to the operator she checked as to how they could be collected ( I hadn't even opened the box). She then said that they don't collect 'food', so she would reimburse my account for the full amount, AND I could dispose of the pies as I saw fit ! Well, I didn't need or have room for yet another consignment of pies, so my brother had an early Christmas present of a free box of food !!!!
This was a first for me from QVC, but wondered if this was standard procedure with other foodstuffs like the meat that is sent out. Anyone else experienced this ?
Called up Customer Services, and the operator confirmed that I had ordered them on Q cut, and it was the system which probably switched to the auto delivery number. All credit to the operator she checked as to how they could be collected ( I hadn't even opened the box). She then said that they don't collect 'food', so she would reimburse my account for the full amount, AND I could dispose of the pies as I saw fit ! Well, I didn't need or have room for yet another consignment of pies, so my brother had an early Christmas present of a free box of food !!!!
This was a first for me from QVC, but wondered if this was standard procedure with other foodstuffs like the meat that is sent out. Anyone else experienced this ?