missing stone!

[boffy]

So Diamonique is guaranteed for a year? Good to know.

I just sent a pendant with a large single stone back as it had just dropped out in the box. It hadn't been worn, but was in the setting when I opened the box originally. I was surprised they sent a label as it was a few weeks out of the 30 days.

If I hadn't had the stone (if it had dropped out while wearing instead), would I still be able to send it back?

yes you would a year thats what i have been told. i have only used it twice since qvc has sold diamonique as its a good product. even with more expensive stuff micro paving is a risk

 

[Tinkerbelle]

I recently had an eek ring repaired. A tiny stone had fallen out. First time I wore it the stone dropped out again. They offered another free repair but I asked for a refund as it clearly hasn't been properly repaired in the first place. Initially they said sorry no, it's over a year since you bought it. But I pointed out that it wasn't when I first got in touch about the missing stone and as the repair hadn't worked surely I was due a refund. They agreed but said I had to return the faulty ring. I was happy to do so. Except they've never sent me a returns label so I have my refund and still have the ring.

 

[Buttercorn]

Hello everyone. I thought I would give an update.
I received a telephone call from a very nice, polite young man called Ryan. He was very apologetic and accepted without
question what I told him. He then asked me what I would like to do. Refund or replacement. He never even mentioned
a repair. So I decided to go for a replacement. The ring is very pretty! :cheeky:Anyway, he told me they would send out a new ring
immediately, they would also send a pre paid label for me to send the other one back to them. He also told me that all their
diamonique jewellery has a one year guarantee. So I am a happy bunny. Well I will be when I get the new ring.
Thank you everyone for your help and advice. Happy weekend to you all. xxx Jaki xxx:mysmilie_14:

 

[Marina]

I am intrigued about the ring now, do you have the link Jaki or the item number? I'm a big fan of rings.
Glad all worked out well for you.

 

[Buttercorn]

Hi Marina, I am no good at doing links, so here is the item number :
315819
It is a 9ct gold five stone eternity ring. When you put in the number the image shows earrings,
but there is a picture of the ring that you click on.
I don't think the picture does the ring justice in my opinion. Hope this helps Marina. xx

 

[Marina]

Hi Marina, I am no good at doing links, so here is the item number :
315819
It is a 9ct gold five stone eternity ring. When you put in the number the image shows earrings,
but there is a picture of the ring that you click on.
I don't think the picture does the ring justice in my opinion. Hope this helps Marina. xx

It's a lovely ring and I ordered a very similar one last week, 0.7 carat

http://www.qvcuk.com/Diamonique-07c...g-Sterling-Silver.product.323040.html?sc=SRCH

 

[donna255]

Oh, pretty ring, hopefully, this one is perfect and hope you get to enjoy it, Marina.

 

[Loveinamist]

Hi Marina, I am no good at doing links, so here is the item number :
315819
It is a 9ct gold five stone eternity ring. When you put in the number the image shows earrings,
but there is a picture of the ring that you click on.
I don't think the picture does the ring justice in my opinion. Hope this helps Marina. xx

Fab news Buttercorn. When you click the video the ring is featured, really pretty.

 

[Akimbo]

Is anyone else wondering whether someone will order the ring Buttercorn gave the item number for; then when it arrives it IS Buttercorn's ring with a missing stone?

If this happens we need to know! We may have to reinstate the teabag/lemon sherbets/tube of "ointment" threads of yore!

:mysmilie_17:

 

[Buttercorn]

Is anyone else wondering whether someone will order the ring Buttercorn gave the item number for; then when it arrives it IS Buttercorn's ring with a missing stone?

If this happens we need to know! We may have to reinstate the teabag/lemon sherbets/tube of "ointment" threads of yore!

:mysmilie_17:

Oh. My. God!!!!!!!! I never gave that a thought.:angry:

 

[Loveinamist]

Is anyone else wondering whether someone will order the ring Buttercorn gave the item number for; then when it arrives it IS Buttercorn's ring with a missing stone?

If this happens we need to know! We may have to reinstate the teabag/lemon sherbets/tube of "ointment" threads of yore!

:mysmilie_17:

Cheque book, coconut mushroom .............................