I recently returned two items to QVC in the same parcel, small items I may add. One was refunded one wasn't. When I called to query this I was given a lecture about returning more than one item in the same parcel as apparently the refunds are processed by machinery not humans so was told they can get missed when being scanned. When I asked how the machine opens the parcel to access the returns slip to scan it the qvc agent went a bit quiet then said I'm not sure how it's actually done !! Does anyone think this was a little white lie? I know qvc relies on customers loathing the cost of return postage therefore making them prone to be reluctant to do so. Also I'm sure the man or machine is capable of handling more than one return in a day that needs scanned. Very odd???