Capirossi said how Kim always brings any small talk to a halt and only wants to talk clothes, this is what makes her so irritating and boring, you never get any off clothes talk, even after all these years as a regullar guest, I still know very little about her.
Kim did a piece on a show once where she was in her home and it was on show for all viewers to see. Some people like to keep their family life private and what's wrong with that? She's there to sell her fashions after all, not to bare her soul on TV. As far as her company is concerned, I have dealt with them in Canada a few times and their customer service is top notch, any queries are dealt with almost by return (considering the time difference). I think she's very professional.