run-forest-run!
Registered Shopper
- Joined
- Aug 27, 2008
- Messages
- 128
Looks like QVC have gone all technological and are now giving people 'the phone call' instead of 'the letter'!!!
The bloke has just this minute phoned me (at lunch time on a Sunday of all times) and asked if he could speak to me about the amount of returns I have had. I asked if they were now doing a phone call instead of the letter but he kind of breezed over that.
He told me that QVC's accepted return rate is 50% but mine is 57% so what was the reason for this. I told him that if QVC advertised items properly then I would not be disappointed with my purchases and feel the need to return them!
I also told him that I hadn't bought anything from QVC for around 2 months now and wouldn't be buying anything from them in the future so he could basically do whatever he liked with my account! He told me he would send a letter detailing what we had spoken about and giving his contact details in case I need to speak to him in future!!!
To be honest I just laughed at him, I couldn't really give a flying fig at the moment. It'll save me a fortune in postage and return costs!!!
I've just phoned customer services and asked them to cancel my account but I need to send it in writing so I'm off to do that now.
So much for the no quibble money back guarantee, obviously it's only no quibble if you only send back 50% of the items you are disappointed with!
The bloke has just this minute phoned me (at lunch time on a Sunday of all times) and asked if he could speak to me about the amount of returns I have had. I asked if they were now doing a phone call instead of the letter but he kind of breezed over that.
He told me that QVC's accepted return rate is 50% but mine is 57% so what was the reason for this. I told him that if QVC advertised items properly then I would not be disappointed with my purchases and feel the need to return them!
I also told him that I hadn't bought anything from QVC for around 2 months now and wouldn't be buying anything from them in the future so he could basically do whatever he liked with my account! He told me he would send a letter detailing what we had spoken about and giving his contact details in case I need to speak to him in future!!!
To be honest I just laughed at him, I couldn't really give a flying fig at the moment. It'll save me a fortune in postage and return costs!!!
I've just phoned customer services and asked them to cancel my account but I need to send it in writing so I'm off to do that now.
So much for the no quibble money back guarantee, obviously it's only no quibble if you only send back 50% of the items you are disappointed with!