What gets me even more than that is when the presenters say something like this. so you get the item, try it on, then after 30 days you may say "I'll tell you what Claire, it's not really what I expected" no problem,just send it back to me!!!!! AGGGGHHH!!!!!! What are we going to do? Fill in the returns form thus....in the box marked "other"....It's really not for me Claire, then scribble out the address on the label and write FAO Claire Sutton, QVC, Battersea. ....double Aggghhhh!