There's cost cutting all around now. Long since done away with the peel off return label with space for writing why you are returning, I have to hunt the house for a pair of scissors to chop up the invoice now if I'm returning. I think the male voice on Q cut has had his day too, he stutters and repeats a lot, and sometimes he wont even accept items with a zero in the item number !!! Packaging is also tight, I received a lovely Helene Berman coat - not cheap, wrapped up (and creased) in a polythene bag to such a degree that Renee would be proud to put it in her handbag !