Bit of advice re: MBG

[jo106]

Hi,

I bought this ring from QVC back in May/June time http://www.qvcuk.com/ukqic/qvcapp.aspx/app.detail/params.item.685867

I'm really pleased with it - a real statement piece but comfortable to wear. However, this morning, I've noticed there is a chip out of the corner of one of the black stripes. It's not overly noticeable but now I know it's there, it jumps out at me every time I look at it!!

My question is, am I covered under the money back guarantee? Technically, it's my fault, I must have knocked it but I know stones have fallen out of jewllery before and people have sent it back.

What do you think?

 

[tuxedokitty]

Send it back.

How do you know what the quality of the stone is ? or if it had been fastened securely to begin with?

Was it fit for purpose? I would expect to wear a ring and it to take a 'knock' or two, without falling apart.

Other people may also have sent it back with the same problem-without you being aware.

 

[Kitee]

I thought products were covered by a 6 month guarantee? (it used to be 12 months)

I would call CS and tell them that part of the stone has chipped off 'under normal wear'. There's a good chance that as it's now chipped more will fall out and the ring would then be unwearable.

 

[Sammyb]

I have previously bought my mum a bracelet and with in 7 months it broke, so I emailed QVC and they said they would replace it. Its always worth a shot esp since you havent had the ring very long. There could have been a hairline fracture in the stone and when you knocked it could have caused the chip.
Good luck!

 

[Tia]

I got a ring last year, few months later a stone fell out, and it was way passed the MBG.
I emailed CS, and they offered free return label and full refund aas the ring was not longer in stock.

 

[donna255]

Phone CS and explain the ring is damaged. Say you actually only wore it a few times.

I had a Tanzanite ring just over a year and noticed a stone had fallen out. I phoned CS and explained, I was told to send the ring back and they would try to repair it for me. Of course they couldn't and the ring was no longer stocked. I received my money back and also full postage too.

They class it as not fit for the purpose bought I believe.

 

[jo106]

Thanks for the help as always.

I don't want a refund. The ring was purchased to remind me of someone close to me who died earlier this year - I was devastated when I discovered it was chipped.

I'll try and contact them and see what they say- it's in stock so hopefully I can have a replacement.

 

[Welshwizard]

I bought a Viva Las Vegas ring 2 years ago, about a year after I had it one of the stones fell out, CS said no way could I get it fixed.

 

[Tabs]

I think the guideline seems to be under a year from purchase, i think thats the way i remember it.

 

[Sev's Mum]

I purchased a ring from QVC and noticed that a small stone was missing, it was 11 and 1/2 months later. I called CS and they told me to return it for a full refund. Must say excellent service.

 

[daps]

I know its not jewellery but I purchased one of those electronic tyre pressure pumps, the end fell off after 11 months they delivered a new one and took the old one away no quibble.