Toril
Registered Shopper
- Joined
- Oct 1, 2008
- Messages
- 5,830
Well - although I was fortunately not involved in the RCM fiasco (because I didn't order the TSV) it would appear that there is still a hiccup on the warehouse front.
I re-ordered an item for the umpteeth time and it arrived today. I could tell from the size of the box that something was amiss (although QVC do sometimes go over the top with their packaging) but it also weighed far too much for what I was expecting.
The attached invoice correctly stated the item I was expecting but inside the boxes were two large bottles of the Australian tea tree stuff. I rang CS and she apologised and said that the wrong item had been sent to me (ermmm, yes, I'd already sussed that out.) When I said that the invoice stuck on the box was correct but the wrong item had arrived, she reiterated that someone must have sent the wrong item. The conversation was a little bit like Groundhog Day. :wink:
Anyway, I told her that I would not be paying for the wrong item to be returned and asked if the courier could come and fetch it. She said that could be arranged and that the correct order would be sent out once the tea tree stuff was back with them. I told her that was not acceptable because it meant I'd still be waiting for the goods when payment had already been taken out. She put me on hold and then came back to say that she had arranged for the courier to collect the boxes within 5 working days and that the correct item would be dispatched in the next couple off days. Here's hoping!
When she initially said the wrong item had been sent to me I was sooooooo tempted to mention the RCM fiasco but decided I'd keep schtum - just incase they sent that instead of what I'd actually ordered. I'm just wondering what the customer who was waiting for the tea tree order thought if she got my order instead.
I know it was human error and it's not really an issue (unless the resent order doesn't arrive :wink but there do seem to be more 'botch ups' recently than in the past (or is it my imagination?)
I re-ordered an item for the umpteeth time and it arrived today. I could tell from the size of the box that something was amiss (although QVC do sometimes go over the top with their packaging) but it also weighed far too much for what I was expecting.
The attached invoice correctly stated the item I was expecting but inside the boxes were two large bottles of the Australian tea tree stuff. I rang CS and she apologised and said that the wrong item had been sent to me (ermmm, yes, I'd already sussed that out.) When I said that the invoice stuck on the box was correct but the wrong item had arrived, she reiterated that someone must have sent the wrong item. The conversation was a little bit like Groundhog Day. :wink:
Anyway, I told her that I would not be paying for the wrong item to be returned and asked if the courier could come and fetch it. She said that could be arranged and that the correct order would be sent out once the tea tree stuff was back with them. I told her that was not acceptable because it meant I'd still be waiting for the goods when payment had already been taken out. She put me on hold and then came back to say that she had arranged for the courier to collect the boxes within 5 working days and that the correct item would be dispatched in the next couple off days. Here's hoping!
When she initially said the wrong item had been sent to me I was sooooooo tempted to mention the RCM fiasco but decided I'd keep schtum - just incase they sent that instead of what I'd actually ordered. I'm just wondering what the customer who was waiting for the tea tree order thought if she got my order instead.
I know it was human error and it's not really an issue (unless the resent order doesn't arrive :wink but there do seem to be more 'botch ups' recently than in the past (or is it my imagination?)