Brissles
Registered Shopper
........... running the place. The feedback might sound cruel, but it's not unfounded. I'd soon be shown the door at work (or at least "spoken to") if I started talking to my customers like I was down the pub with my mates. The viewers, and the BAs need to be treated and spoken to in a respectful manner and it's up to management to ensure that this level of professionalism is upheld at all times, and they're not!
I've highlighted what is fundamental to anyone in any workplace. This also applies to other presenters like Chloe who is equally guilty of diverting attention from the product to herself.
Whether she was chosen from her stint as a 'guest' (er, really?) or applied via a showreel, Annaliese should have done her homework and adapted herself to an audience who don't watch MTV or CBBC ! but in general are the middle aged and retired, and if those doing the hiring don't know that too, then QVC really are in serious trouble.