Why are QVC so tight with return labels ?

[Pinkearplugs]

Everytime i have asked for a return label for a wrong size item or faulty item, its as if your asking for gold ! they get quite arsy on the phone and i spend enough with them and am not paying to send back faulty stuff !

 

[Snoopy]

I know what you mean they sent me a faulty item last year took 3 phone calls to get them to agree to send one,it didn't arrive so had to phone again,i got the distinct impression i was eating into their profit margin,as if they don't rip us off every time with what they charge for p+p.

 

[concordia]

I've had to fill out a delaration form before they would send one out!

 

[BusyLizzie]

I know what you mean. They don't always automatically refund the original postage either (on damaged or faulty goods I mean) so I check all credits religiously now but, quite often, I have to ring them to point out THEIR slip-up!!!

 

[Irishbliss]

I email them as that way I always get a label, sometimes I just find the less said the better. They fraustrate me if I talk with them!

 

[Akimbo]

Next time you get a return label why not scan it and print it out when ever you need one?

Jude x

 

[CaramelBunny]

Let's not forget those times when they SAY they'll send out a return label, but never do! I also get so frustrated by how long it takes them to replce faulty items. Sometimes they can have your money for weeks before a usable item actually turns up. It's one area of their "excellent" customer service that could stand some improvement.

 

[yazrose]

They do seem to be tighter than a squirrel parting with its nuts.

 

[Rudolf]

Every day they can hang on to your money - well that's another day for them. Plus, if they delay with the declaration form and then the return label there is a chance you will be peed off and just not bother returning the goods so that's another plus for them.

I cannot believe that they do not make a tidy sum from the P and P charges they make. Charges should be incorporated into the price of the item - after all, they do not offer the option for us to collect.

Has anyone living near enough to the depot ever offered to do that?

 

[witssend]

But also how long does it take to get things sorted once they get the goods back, it took 6 weeks to sort my laptop out as the original didnt work! they like to sit on the money they have taken rather than sorting the issue.

 

[worrier]

Next time you get a return label why not scan it and print it out when ever you need one?

Jude x

Do you think that would be ok to do?

 

[Rudolf]

Do you think that would be ok to do?

Very tempting, and serve them right, but no. It would probably backfire. Not too much different to scanning a poatage stamp.

 

[ceejay]

never had any problem getting a ppl if I have received faulty or damaged item,maybe I have just been lucky.