Wow, that's really good. I actually had pretty much the same scenario with Q recently, I bought a set of bath and shower stuff, and one of the bottles turned up burst and leaking everywhere. I spoke to CS, wanting a replacement for the burst one, or to send the rest back and get a new set or something. They were a bit sniffy and just said well the only thing they can do is refund the p&p, I couldn't have a replacement. They wouldn't accept the set back minus the burst bottle but how can you put that in the post? I suppose I could have washed and dried the bottle but didn't really want to chuck what I'd paid for down the sink. I took the p&p refund since it was better than nothing, but I wasn't impressed.