I didn't realise this, but you are quite right, all reviews are certainly not printed. I ordered item 827895 adjustable silicon oven trays which were stated on air to fit most ovens!!(sorry I can't do a link) They certainly did not fit my standard built under oven and wouldn't go into my neighbour's built in eye level oven either even on the smallest adjustment. I rang CS and told them to be given the reply "Oh well we've sold lots of these and they've got great reviews, if you want to return them you will have to send them back in the normal way". The shelves have not got any reviews and I immediately wrote an honest negative one. Guess what? Not printed. These things are really heavy because of the metal adjusters you are supposed to insert but I am determined to send them back even though it will probably cost more in postage than the value of the darned things.