I would agree with your wager. I feel very sorry for Steven if he suffers the fallout from his husband's nastiness. I looked at Steven's Twatter page and there has been no action for nearly a day, assuming that public page is still in use and you don't switch to private. I don't know how it works. But he is never silent on it, is he? So I reckon it is low profiles all round until a strategy (if they want to bother and not just throw him under the bus) is developed. First action point, get the vile husband off social media! Trouble is, even if you allow for an anything goes philosophy on the internet, such messages don't really go with the world of scented candles do they???? I just hope they don't sack him*, getting a bit worried about that now.
* I mean Steven of course, don't care tuppence about the husband. Which store are they contacting, Tarketta?