I've shopped with IW since day one, as I did with QVC and I can hand on heart say that QVC problems far outweighed IW. I know IW get a lot of stick but the odd problem I've had with IW have been sorted out quickly by email, if an item is missing you email them and they send you the missing part, yesterday they refunded £11.98 to my account because I emailed that I was disappointed that I missed out on their flash free p&p event, they rang and said because I was a good customer they'll refund me it, in twenty years at QVC I never got so much as an easy pay code, we all have different experiences though I suppose. I've ordered a lot from IW over the past fortnight and got my items in two days and believe me, my Hermes courier won't be winning employee of the month anytime soon.
I never ring them, and I do agree about the presenters though, they make QVCs look competent, polite and humble.