Anyone else get the letter about NN Flannel? I bought in item back in October 07 and had this today:
"it has come to our attention through customer feedback and our ratings and review service on QVCUK.com that there may be a quality issue with some styles within our NN flannel range......some batches of product with excessive bobbling or pilling during the product's initial period of use.......we would like to offer you a replacement or an item of similar style and value....should these options not be suitable we will provide you with a full refund including postage.....we will need to receive and inspect your item before processing a replacement or refund....we would like to assure you that we have worked with our supplier to address this issue and that moving forward our quality standards are being maintained through all our NN products and range"
Sue Rosco
Customer Focus Manager
"it has come to our attention through customer feedback and our ratings and review service on QVCUK.com that there may be a quality issue with some styles within our NN flannel range......some batches of product with excessive bobbling or pilling during the product's initial period of use.......we would like to offer you a replacement or an item of similar style and value....should these options not be suitable we will provide you with a full refund including postage.....we will need to receive and inspect your item before processing a replacement or refund....we would like to assure you that we have worked with our supplier to address this issue and that moving forward our quality standards are being maintained through all our NN products and range"
Sue Rosco
Customer Focus Manager