About time too! She spends a flaming fortune with Q, and they treat her like $hit, the least they could do in the circumstance is to refund her the £10 for the waitlist item. She's obviously got no intention of curbing her spending, but if you are gonna part with your hard earned cash, or get yourself into debt at least give it to a company that appreciates your custom and treats you right. I wonder whether this video will be taken down as it's pretty anti QVC, and it does state in the t's & c's that you shouldn't promote alternative retailers or point people away from QVC. From what she's said about the mascara she received - It really wouldn't hurt them to process a refund and allow her to keep the product as a gesture of goodwill, they must know how much she spends, it's quite disgraceful really. Q wouldn't know the meaning of goodwill if it hit them in the face. I really do hope that she does give 'em the bum's rush, 'cause they don't deserve her custom!