Millie's Mum
Registered Shopper
I am not happy with QVC at the mo. At the weekend I received a Kipling bag that had been used - I had paid full price for it £50 so was not amused. This has also happened on several other occasions. Each time I ring QVC and get this "faux shock" as if this never happens when we all know it does!!! I knew it was used as soon as I opened the bag as the label had been removed and was in the front pocket, there was no handle wrap, and all the zips were undone. Upon further investigation I found a snag on the shoulder strap, pen marks inside, dirty marks on the bottom and a folded up post it note in another pocket. Q asked me if I wanted a replacement (obviously only sending it once they had the used one back). They asked why I didn't want another so I said I didn't want to take the risk!! Q said "Oh we would make sure you got a brand new one", to which I reply "well why wasn't I sent a new one initially". QVC went no comment!! :mysmilie_10: