Ordering C&C items from IW through C&C club

[Aranlady]

Just be aware that if you order C&C items through Ideal World (which I did when I couldn't access C&C website), you WON'T get the C&C Club discount.

I ordered a couple of items through IW this week, as I couldn't find the numbers etc on C&C website. They didn't give me the 10% discount, so I queried it, only to be told that as I'd ordered on the IW website, even though they were the same item numbers, account number etc. I won't get the discount. I did get them post free, and one item is going back, so not too bad, but it's the principle. Not happy

Pauline

 

[Bexi]

Aww Pauline, they sound really stingy

 

[Waterlily]

Hi Aranlady

I've always thought this was wrong too, they used to make it quite clear that you would only get the discount when you ordered through the C & C website (Alan and Barry days) I rarely watch now so don't know if they mention it at all.

I think they did extend it (for a while) to telephone orders when they were having problems with the website

 

[Aranlady]

Now that's funny. I can't order on the website at work so have had to order on the phone and when I've mentioned it, they said my account number automatically qualified me for the discount. So why, I ask meself, did my account number not qualify me for the discount when ordering on IW website?????

Pauline x

 

[Diane]

yes, this happened to me as well and they wouldn't budge on it.

It's disgusting and I don't think they should mention the discount in IW. Typical mean mindedness from IW!