Tabs
Registered Shopper
I decided i was going to treat myself to some bling and started off a basket. This morning around 8-30 a AAA Tanzanian Ruby ring appeared at £49 and i added to said basket. Around an hour later i added a Ratnakiri Zircon ring and happened to glance at basket contents while i was there. I looked next to the Tanzanian Ruby and a message said " Item no longer available, please check out sooner to secure your items" (or words very similar) :19:. Bearing in mind the item had only been in basket 1hour and that you have upto 24hours to check out baskets this was ridiculous! What also Peed me off big style was the further message stating "please do not check out untill you have finished shopping!" :19:
Anyway, I got on the phone and managed to speak to a representative, who initially said the item wasn't available, then it was available but only at £98...No way, no how am i paying £98 for an item i "purchased" at £49 an hour earlier. Finally i asked to speak to a Manager and was told the Manager would adjust the price to the price it ended at during the auction and not charge P&P as goodwill for the messing about. I was also told i would get email confirmation of this, but nothing as yet. Let's hope what i was promised materialises or Rocks&Co could be losing a customer! I have still not decided what to do with the rest of basket contents.
Gav? Rocks Helper? I hope one of you may be reading and taking note, this is not the best way to treat customers!
Anyway, I got on the phone and managed to speak to a representative, who initially said the item wasn't available, then it was available but only at £98...No way, no how am i paying £98 for an item i "purchased" at £49 an hour earlier. Finally i asked to speak to a Manager and was told the Manager would adjust the price to the price it ended at during the auction and not charge P&P as goodwill for the messing about. I was also told i would get email confirmation of this, but nothing as yet. Let's hope what i was promised materialises or Rocks&Co could be losing a customer! I have still not decided what to do with the rest of basket contents.
Gav? Rocks Helper? I hope one of you may be reading and taking note, this is not the best way to treat customers!