I saw Loen presenting a Tanzanite ring last night. She was doing a great job - explaining the exact specification and detail and showing it on her hand. For the first time ever, I was quietly contemplating a selly telly purchase, until the completely superfluous 'Senior Sales Manager' interjecting into her presentation constantly and pointlessly, started banging his fists on the table at which point my hackles went up. I don't expect to walk into a jewellers and be harangued into making a purchase. Loen must feel so patronised and compromised by behaviour like this.