Susie Wusie
Registered Shopper
Places an order on 02.07.09, still showing as in progress, rung cs today and spoke to an offshore call centre, thought cs back in uk now!!!!, called Fred, ( l don't think so).
Asked why goods not yet despatched and told repeatedly could not look into until after 10 days, so l asked to speak to a supervisor, advised there is no supervisor, so l asked to speak to a manager, advised there is no manager. I then repeated all l wanted to know was why were the goods not despatched, was then reluctantly told by Fred that there was no stock and they were trying to get some more, so l asked why no-one had informed me of this, why had my money been taken for non-existent stock and why were the products still being sold as in stock on IW. He admitted he did not know, l told him l was disgusted with IW and l thought they were breaking the law for taking my money when they had no stock to sell, and he agreed with me and said he thought l had been treated badly and aplogised. He then asked if l would like a refund and has assured me l will receive funds in 10 days back in my account ( why so long when money is taken within 3 days of order).
So imho IW is still operating in the same shoddy fashion they always have in spite of management changes. Does anyone please have contact details of anyone in management whom i can complain to about the way they treat customers? Fred was in a very awkward situation and it is not fair to put staff in this position much and treat customers like fools.
thank you.
:taphead:
Asked why goods not yet despatched and told repeatedly could not look into until after 10 days, so l asked to speak to a supervisor, advised there is no supervisor, so l asked to speak to a manager, advised there is no manager. I then repeated all l wanted to know was why were the goods not despatched, was then reluctantly told by Fred that there was no stock and they were trying to get some more, so l asked why no-one had informed me of this, why had my money been taken for non-existent stock and why were the products still being sold as in stock on IW. He admitted he did not know, l told him l was disgusted with IW and l thought they were breaking the law for taking my money when they had no stock to sell, and he agreed with me and said he thought l had been treated badly and aplogised. He then asked if l would like a refund and has assured me l will receive funds in 10 days back in my account ( why so long when money is taken within 3 days of order).
So imho IW is still operating in the same shoddy fashion they always have in spite of management changes. Does anyone please have contact details of anyone in management whom i can complain to about the way they treat customers? Fred was in a very awkward situation and it is not fair to put staff in this position much and treat customers like fools.
thank you.
:taphead:
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