The biggest cause of negativity on here were the Indian call centres along with the very poor customer services, they both seem to have been changed lately, so hopefully that gripe should plummet accordingly.
The second biggest complaint was the delivery times, now, I can only comment on items I have bought, but I can't fault their delivery any more, and I do hold my hand up to being one of the loudest shouters about this on the original forum and they have silenced me on that one.
Another bugbear is the lack of choice - that doesn't bother me, what annoys and bores the life out of me are whole hours dedicated to 1 item, once you've seen the first run through there's nothing left to see so people turn over, at least if they had abit of variety on show you'd be more inclined to sit through something knowing there'll be something else coming up, thus, selling more items - it's not rocket science!