I have a £5 voucher IF ....

[Bea Frugal]

I think most companies would be as inflexible

I agree Sazza that they can’t swing the rules but the shift manager should have the discretion to offer a goodwill gesture such as an extra voucher or free postage to calm a disgruntled (and lucrative) customer. It’s the little things that make or break a company’s reputation.

 

[stratobuddy]

I have no intention of buying the item if I can't use the coupon.

The manager could have given £5 off anyway then cancelled the coupon code so I couldn't use it again, for sake of a 2P shortfall.

I would have liked the item and it would be good to use the coupon for it, but I can live without it and will save me giving another £30 to QVC. So their loss as much as mine. The coupon is definitely for a £30 spend.

Are there any other coupons I could use instead?