Hi
I wanted to pass on a really odd experience I've just had with Gemporia.
Last Thursday evening they had a heavyish silver chain, 15g, it wasn't cheap but was what I'd been looking for. So I bought it along with a pendant. As I'm going away for a few weeks I decided to opt for the faster delivery service 2-3 days. I thought that they would process the order on Friday/Saturday and post it out on Monday- to arrive by Weds.
On Tuesday morning I checked the order status and found that it was "being processed". So I called them to chase. The telephony team said that the order had been passed to the warehouse on Friday morning at 9am, and that she would email them to find out what was happening. I waited until after lunch and called again, I was told that the warehouse hadn't responded and "even if they had been able to post it out today I wouldn't receive it until Saturday at the very earliest." I cancelled the order.
Then on Weds afternoon they tried to bill me, so I called them again, to be told that it was only a "pending charge" that would take 7 days to clear. So, I have monies on hold/reserved for Gemporia in my account until next week.
I have always found them to be quite prompt in sending out goods, and have never experienced delays and charging for cancelled orders.
We've discussed on this forum about their financial issues. But are they now taking orders for stock they simply don't have? ... And where is their warehouse located?