They've just a sent me a £60 Daewoo 5 in 1 multicooker with free cook book (£40 on Pick Of The Day) but still on their site for £60 never the less, for free because I emailed them to tell them that the courier had lobbed my order over the back fence (this was Thursday) I also told them it works fine, but they still told me they'd send me a new one anyway and I can keep this one (it came this morning) so I said ok thank you very much. I've always had great service from Ideal World from giving me £12 credit because I missed the free p&p flash event, to giving me new items and letting me keep the one I've got a problem with to sending me missing parts without the hassle of returning the whole package or waiting for forms, they told me I was a good customer and like to look after their good customers, the last time QVC did that in twenty years was erm, was erm.....never!
Don't get me wrong I know we all have different experiences and prefer to shop with the one we get the best experience from, I'm glad you got your item in the end.