They are not worthy to be given the title 'shop assistant', they would not last a week in a retail environment especially at this time of the year when customers consider it perfectly acceptable to vent their bad mood on whichever member of retail staff they interact with, only yesterday I had a middle aged woman inform me that I'm f****ing useless because I didn't have her click and collect package, I asked to look at the email she'd had to let her know that her order was ready for collection and gently pointed out that the sender of the email was Card Factory, I work in The Works!
She didn't apologise.
Grizelda, after many years in retailing I don't like most of the human race