I also noticed that. Terrible approach to Customer Relationship Management, if I am to believe my lecture back in the day I was taking business classes. Having an outlet to hear and address customers' concerns is a great way to improve relationships and also improve the brand by addressing problems raised by customers. I mean, some brands pay loads of money for focus groups when they have people debate their brand, it's pros and cons, etc.... They had access to such discussions through the forum and decided to put a stop to that. It's just silly in my opinion.
There was one discussion there a while ago that they should have found useful. Some people were saying that their programme guide is not fit for purpose because they don't pinpoint what is happening at what time... So you have to tune in to see what they are selling and no one can watch all day in the hope that the handbag they are in the market for shows up. .
Such a shame they didn't see how useful it could be an outlet to have customers debate issues like this