I don't know what came over to me to spend over £100 on a single item with QVC. I normally never trust them with that much of my cash, but it was given as a gift and I just fancied a pair of boots I saw. Anyhow, the boots weren't what they were made out to be, so back they went. For the first time, I used the tie-in returns service that QVC have with Hermes, thinking it would be the best way. No problem using the service, it's pretty easy but, now, 10 days later, not a word from anyone. The tracking information hasn't updated in a week and I'm starting to get a bit nervous about where my parcel has gone. I did a bit of Googling and discovered much unhappiness with this service. I wish I'd looked first! Lots of people say it takes upward of 18 days (yes, you read that right) just to get the parcel back to QVC! Then you have to wait for the sloths in the warehouse to deal with it. I'll certainly not use this service again. How have QVC got the gall to charge excessive P&P in the first place for crap delivery and then charge you again for an even crappier returns service. Seriously, I am fuming here. Hermes say they are "contractually unable" to speak to customers directly about parcels sent to a retailer, and QVC just said that they recommend you wait at least 14 days for the delivery (then you have to wait for them to process). WHY? Amazon refund to customers on THE SAME DAY you give the parcel to the carrier. NO ONE ELSE ANYWHERE makes customers wait over two weeks just to get a refund. If something doesn't happen soon, I'll be passing this onto trading standards, mainly because there isn't a single mention anywhere of how long this service takes once you've paid for it. What are they doing with parcels during this time?