Hi all,
I first heard about this website on the forum and I'm wondering if anyone can help. I purchased a couple of items from them and all was well and good until receipt of the parcel. One of the items was faulty and didn't work. I went back to the website and requested a returns label for the parcel. It took a week and more emails to get anyone there to sort that out. I returned the item and they've now had it back for over a week and I've still not heard anything from them. It's not a massive value but I'm getting a little frustrated at the time taken. Is this normal for them? It's the first time I've had to return something so I'm not sure. It's certainly putting me off buying from them again.
I first heard about this website on the forum and I'm wondering if anyone can help. I purchased a couple of items from them and all was well and good until receipt of the parcel. One of the items was faulty and didn't work. I went back to the website and requested a returns label for the parcel. It took a week and more emails to get anyone there to sort that out. I returned the item and they've now had it back for over a week and I've still not heard anything from them. It's not a massive value but I'm getting a little frustrated at the time taken. Is this normal for them? It's the first time I've had to return something so I'm not sure. It's certainly putting me off buying from them again.