G
galaxy
Guest Shopper
Sorry this post is an epic one (some of you know I love a good epic :wink, but I really think anyone who uses Ultrasun should know about this.
To say AY's advice is wrong is to put it mildly, more like it's dangerous!:angry: This is what happens when sales assistant (with not much experience in the beauty industry for the past 16 years) as everyone on here has quite rightly noticed, has illusions of grandeur and is playing a resident beauty expert with encyclopedic knowledge of ingredients (her self styled title has an unpleasant effect on meuke.
After several persistent emails, I have finally got an answer direct from Ultrasun about AY spouting rubbish (although they are careful not to upset her and dare not say outright that is dangerous what she says. I've copied my email to them and their answer:
"I buy Ultrasun regularly from QVC and also direct from your web site, too. Can you please clarify this for me: In the past you have advised me over the phone to apply ultrasun (for the face) first thing before anything else, on clean skin. However Alison Young the QVC beauty expert has given this advise as an alternative on the QVC web site:
Alison Young's tips on application:
Apply on a dry, non-sweating skin and leave it on the skin for 15-20 minutes before putting anything else on.
If you have a regular skincare routine, do this first then about 20-30 minutes later apply your Ultrasun.Do not apply any other creams or lotions because it won't work as a sun protection till about an hour after. It really has to bond to the skin!
This is very confusing! Although I prefer to use her system (apply my serums and moisturisers first thing in the morning) and then wait for 30min - 1 hour, then apply ultrasun on top and then follow on with make up... I have a feeling that this might not be correct? Please advice if I can truly apply my usual skincare (as per Alison's advice) and then follow on with Ultrasun, instead of ultrasun first and then follow with skincare if wanted. WHICH ONE IS TRUE, PLEASE?
You will appreciate that I have to get this right to get safe protection and also not waste my money due to potentially incorrect advice. I have been your customer for over three years now and would appreciate clarification on this, please. I have also written to you before with this question, but have not received a reply. Hope I will be honoured a reply this time, please.
Thanks in advance"
Here is their short answer, but with plenty to read in between the lines:
"Thankyou for your email and sorry for the confusion.
Our advice is we would prefer for you to apply ultrasun FIRST onto clean, dry, skin before your other products.
Please don't hesitate to contact us further should you have any other queries.
Kind regards
Helen Harber"
In the meantime I've sent email to QVC but no joy, as usual. They are not interested to clarify anything. I'll now send them Ulrtasun's email and say they should remove Alison's expert advice of the web, but won't hold my breath!
To say AY's advice is wrong is to put it mildly, more like it's dangerous!:angry: This is what happens when sales assistant (with not much experience in the beauty industry for the past 16 years) as everyone on here has quite rightly noticed, has illusions of grandeur and is playing a resident beauty expert with encyclopedic knowledge of ingredients (her self styled title has an unpleasant effect on meuke.
After several persistent emails, I have finally got an answer direct from Ultrasun about AY spouting rubbish (although they are careful not to upset her and dare not say outright that is dangerous what she says. I've copied my email to them and their answer:
"I buy Ultrasun regularly from QVC and also direct from your web site, too. Can you please clarify this for me: In the past you have advised me over the phone to apply ultrasun (for the face) first thing before anything else, on clean skin. However Alison Young the QVC beauty expert has given this advise as an alternative on the QVC web site:
Alison Young's tips on application:
Apply on a dry, non-sweating skin and leave it on the skin for 15-20 minutes before putting anything else on.
If you have a regular skincare routine, do this first then about 20-30 minutes later apply your Ultrasun.Do not apply any other creams or lotions because it won't work as a sun protection till about an hour after. It really has to bond to the skin!
This is very confusing! Although I prefer to use her system (apply my serums and moisturisers first thing in the morning) and then wait for 30min - 1 hour, then apply ultrasun on top and then follow on with make up... I have a feeling that this might not be correct? Please advice if I can truly apply my usual skincare (as per Alison's advice) and then follow on with Ultrasun, instead of ultrasun first and then follow with skincare if wanted. WHICH ONE IS TRUE, PLEASE?
You will appreciate that I have to get this right to get safe protection and also not waste my money due to potentially incorrect advice. I have been your customer for over three years now and would appreciate clarification on this, please. I have also written to you before with this question, but have not received a reply. Hope I will be honoured a reply this time, please.
Thanks in advance"
Here is their short answer, but with plenty to read in between the lines:
"Thankyou for your email and sorry for the confusion.
Our advice is we would prefer for you to apply ultrasun FIRST onto clean, dry, skin before your other products.
Please don't hesitate to contact us further should you have any other queries.
Kind regards
Helen Harber"
In the meantime I've sent email to QVC but no joy, as usual. They are not interested to clarify anything. I'll now send them Ulrtasun's email and say they should remove Alison's expert advice of the web, but won't hold my breath!