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I have to give a big vote of thanks to Mike Hancox and John Ackroyd at IW. When I emailed them with my complaint about the waterfall jacket and camisole they both responded directlly and I have had two very good phone calls with John who has sorted my problem and told me today that my camisole...

Have to say I don't like much B&W stuff so don't watch the shows but caught a bit of it yesterday! JR was definitely "flirting" with him and it was so sickening. She probably gets all her B&W stuff for nothing!

Just picked up a message on my answerphone and an email from another customer service person (didn't sound like they were in England!). They said they had no record of my order for the camisole and could I ring them!!!!! Have sent yet another email (and copied in Mike Hancox and John Ackroyd) to...

Even better news! Went further up my in box and found a message from the Strategic Project Manager offering me apologies and either a free camisole or a refund of £9.99! Result. Definitely helps to persevere.

Update on my problems with IW. Following Graham's recent post on the Chief Exec of IW, Mike Hancox, I emailed him last night! Today I got a personal reply from him saying that he will get the head of customer services to investigate and respond to me directly. At last I hope things are moving...

After reading Graham's post I actually emailed Mike Hancox direct last night and today I got a response! He is going to refer my complaint to the head of Customer Services and get back to me himself. Now I'm not sure if I'll get the full result that I'm after but at least its made him aware of...

Well they may think they are addressing their customer service but I've been trying to resolve a problem with them since February. They don't seem to read my emails correctly and just don't address the problem at all. I've even written to the head office and not even had an acknowledgement. I...

I'm not keen on him at all. When I first saw him I didn't realise he'd been on QVC USA - he certainly didn't learn anything over there did he? He always looks like he's got too much product on his hair and he never seems to open his eyes when he is looking at the camera. He talks about his...

Oh I know what you mean! It just seems to be they push the button that says "standard reply - no initiative needed!" When you phone them they read from a script! I'm quickly losing the will to live with all this but its the principle of the thing. Trading standards at my local council, and...

I've come to the definite conclusion that IW customer service centre do not actually read the emails that I send them. Onced again they have responded to my queries and requests with another email saying I can return the items for a refund or a replacement! I don't want a refund, or a...

I bought something off the web (see my post on the waterfall jacket and camisole) that was a set and on screen was separate items. Despite checking with the call centre that it was a set they only sent the jacket. Now got a case going through trading standards over it.

Latest update on the saga that is the waterfall jacket and camisole! Every email I send gets a reply of either send the items back or as you haven't received the jacket and trousers please complete the non received form attached! They just don't read my emails properly! I've now written a...

I've got a case going through trading standards at the moment because of their bad customer service.

Yes, I've got screen prints of the items that are still on the website! I've kept copies of all the emails and will forward them to trading standards. I wouldn't normally make a huge fuss because on screen they were only selling the jacket and I wanted it what ever but its just the principle of...

They were selling this style of trouser in Dorothy Perkins a couple of years ago and they are very popular in Bangkok!!!!

Took Mommabear's advice and emailed Consumer Direct. They think there is a case for Trading Standards to investigate and they have raised a case! In the meantime I'm still trying to get a written response from IW about what they intend to do about it. They don't answer emails so now I'm going to...

I remember him saying he has had lots of experience on QVC USA! Personally I don't like him much, very slippery looking! Perhaps they got rid of him and landed him on us!

A few weeks ago I was watching one of the fashion shows and like a waterfall jacket that was being shown with a camisole. On screen it was being shown as two separate items but when I went on line it clearly stated it was a set for £19.99! Bargain I thought! I then rang the call centre to check...

I went to a craft fair today and someone was selling the Lindy Bowman boxes! She had the large one with the poinsettia on it for £3.00, which for its size is a good price! Think the smallest one for £2.50.

I got a payment through Quidco from QVC for something I sent back at the end of the 30 days. Just waiting for another one to go through. Will look at my account now you've raised this to check it out.