ceejayblue
Registered Shopper
- Joined
- Sep 8, 2008
- Messages
- 61
A few weeks ago I was watching one of the fashion shows and like a waterfall jacket that was being shown with a camisole. On screen it was being shown as two separate items but when I went on line it clearly stated it was a set for £19.99! Bargain I thought! I then rang the call centre to check and was assured that it was a set of a jacket and camisole. So, I sent of my order on line and waited.
When it arrived there was only the jacket! I checked the website and it still clearly showed a set so I emailed them and inlcuded a screen print of the details. It has taken two weeks for them to get back to me to say that it isn't a set and if I want I can call the call centre and return the item! That can cost a lot of money when they keep putting you on hold. Anyway, I looked on the website again, and there it was still showing as a set! I've sent another email to them with another print off and said that as my contract with them was to buy the set from the website that I want my camisole by return.
Not holding my breath that I will get anywhere but I'm really tempted to go to trading standards over it all.
The item no. is 144920 and is still there!
Chris
When it arrived there was only the jacket! I checked the website and it still clearly showed a set so I emailed them and inlcuded a screen print of the details. It has taken two weeks for them to get back to me to say that it isn't a set and if I want I can call the call centre and return the item! That can cost a lot of money when they keep putting you on hold. Anyway, I looked on the website again, and there it was still showing as a set! I've sent another email to them with another print off and said that as my contract with them was to buy the set from the website that I want my camisole by return.
Not holding my breath that I will get anywhere but I'm really tempted to go to trading standards over it all.
The item no. is 144920 and is still there!
Chris