Toril
Registered Shopper
- Joined
- Oct 1, 2008
- Messages
- 5,830
I’ve never understood why it takes QVC so long to give a refund. They take it out of our accounts fast enough but it can take up to a fortnight to give the money back if you’ve returned something.
I recently rang Amazon because I’d ordered a filter for my Karcher wet and dry machine but ordered the wrong one by mistake. I wanted to return it but my printer isn’t working so I rang to see whether they could send me a QR code that could be used in my local place where you can send returns. The guy I spoke to told me to keep the item and to pop it into a charity bag and the money was repaid immediately with no faffing about. Another company with whom I shop put credit into my online account because an item was late in arriving. Although I hadn’t contacted them, they’d been tracking it at their end.
Surely QVC could operate in the same way?
I recently rang Amazon because I’d ordered a filter for my Karcher wet and dry machine but ordered the wrong one by mistake. I wanted to return it but my printer isn’t working so I rang to see whether they could send me a QR code that could be used in my local place where you can send returns. The guy I spoke to told me to keep the item and to pop it into a charity bag and the money was repaid immediately with no faffing about. Another company with whom I shop put credit into my online account because an item was late in arriving. Although I hadn’t contacted them, they’d been tracking it at their end.
Surely QVC could operate in the same way?