I placed 2 orders last weekend, 1 Saturday, 1 Sunday. The orders were both sitting at invoiced (afaik, the last process before being shipped) on Wednesday! They had both been sitting at invoiced for 3 days!
I mailed customer service to be told..... wait for it .... there were delays at the warehouse (now that is new huh?) the items would be shipped soon!
The item I bought on saturday was posted Wednesday afternoon, the other...IS STILL SITTING AT INVOICED! The item, was a pendant bought to match a pair of dangly earrings I had bought a few weeks ago. My hubby is 40 this weekend and last night, we were all going out for a celebration! I wanted to wear the earrings and pendant .... couldnt though... felt let down by tjc
Went to my jewellery box as I thought 'I know, will wear the madagascar blue sapphire pendant I got from them in Feb' worn 3 times - THERE IS A STONE MISSING!!
have mailed customer service about both of these issues .... I know these are 2 unrelated issues, but... 2 issues at the one time, is a worry!
between seeing the promo vid from Sayed talking about how safe and secure settings are, to presenters stating live on air last night last 'buy this today and wear it next weekend' surely though if there are problems at the warehouse, this is false advertising as there is a strong chance it wont be delivered in time!
am thinking I will stop spending on tjc, start saving (well going on holiday in a few months anyway) least I shouldnt feel as let down that way
I mailed customer service to be told..... wait for it .... there were delays at the warehouse (now that is new huh?) the items would be shipped soon!
The item I bought on saturday was posted Wednesday afternoon, the other...IS STILL SITTING AT INVOICED! The item, was a pendant bought to match a pair of dangly earrings I had bought a few weeks ago. My hubby is 40 this weekend and last night, we were all going out for a celebration! I wanted to wear the earrings and pendant .... couldnt though... felt let down by tjc
Went to my jewellery box as I thought 'I know, will wear the madagascar blue sapphire pendant I got from them in Feb' worn 3 times - THERE IS A STONE MISSING!!
have mailed customer service about both of these issues .... I know these are 2 unrelated issues, but... 2 issues at the one time, is a worry!
between seeing the promo vid from Sayed talking about how safe and secure settings are, to presenters stating live on air last night last 'buy this today and wear it next weekend' surely though if there are problems at the warehouse, this is false advertising as there is a strong chance it wont be delivered in time!
am thinking I will stop spending on tjc, start saving (well going on holiday in a few months anyway) least I shouldnt feel as let down that way