I caught her for the first time and, unfortunately, I still think it was a bad move. A stop gap, maybe, for economic reasons, until something better comes along; this channel relies on it's patronage being customers who believe they are getting a bargain and, consequently, become addicted to the reverse auction process, and do not consider two important facts : 1. the cost of a phone call is £1.53. 2. postage is an astronomical £7.99. For a 50ml bottle of serum? The Q's p+p costs are slated but, on the whole, they are not over the top; yesterday, postage for two duvet sets was £7.95. It would cost that to return such a weighty parcel. With the Q, the customer knows what they are paying for the item, and for postage; with Bid, they are able to reduce the item because they are making up the difference on postage. If I did shop with the channel, which I don't, I would feel I was being taken for an idiot.