...and lo and behold, I wake to find they’ve taken it back out again! What’s the ****** point in that?! Some kind of clerical error? I was expecting the goods on 9th and the money to be taken on that date or thereabouts. Not two weeks prior, and certainly not before payday! It turned out ok thankfully but that’s really not the point. This is bad on more than one level. Not only could this leave a customer overdrawn at the bank and incur charges, an unexpectedly early delivery date could coincide with the customer being away and unable to receive the goods, or for whatever reason , be an inconvenient time for them to receive the goods. Then to bugger about with people’s bank accounts with no explanation or apology, adds insult to injury!
The customer will make a decision based upon what’s convenient for them and if Q tell you when they’re sending something/taking payment, it’s only right and proper that they stick to it, or at least communicate with the customer.
I’m not sure what’s gonna happen regarding my Harry Slatkin candle auto delivery. Ordered the set and then decided I wanted the next set on auto, but I did them as two separate transactions, meaning that all the funds were taken at the same time. I couldn’t afford for this to happen, so I cancelled the auto delivery and spoke to someone at c/s. They said that they’d put a note on my account to say I could have the next set at the auto delivery price. I phoned again a bit later to ask whether it would be sent automatically but they said no, I’ll have to physically order it myself when it comes out, they were pretty vague and weren’t able to tell me when exactly that would be. So I’m guessing I’ve gotta look out for Harry’s next show? Tempted not to bother as I don’t need more candles, but there’s one in the auto set that would be absolutely perfect for a friend’s Christmas present.
Sorry about the rant - but Q can be a proper shower at times!
I've got a good mind to email a complaint..but what's the ****** point? They won't actually do anything about it. I'll get a standard reply with a half hearted (non) apology "we're sorry for any inconvenience caused" = Means nothing unless they back it up with something that actually shows that they mean it - They won't, so I won't. Gonna vote with my feet..or my hands should I say!!!