Sitting comfortably? bit of a tale here.
Back in August, I bought a tanz/diamond ring. This was a considered purchase (almost £200), and bought specifically as an xmas/baby gift for my bestest friendest, who lives in Australia & was due to give birth to our 3rd godchild in early dec. OH & I were due to spend 5 weeks with them over xmas/new new year, whch was subsequently cancelled due to a family bereavement.
The ring was part of a larger order at the time, and I only had a very brief look before it was put away. 2 weeks or so ago, OH and I decided to simply post the ring to her, as it was unlikely we were going to be visiting anytime soon. OH saw the ring for the first time, and immediately noticed one of the diamonds on the shoulder had a chip in. (I should have gone to specsavers!!)
The ring was unworn, and still had the original 'Rocks' item tag on, but given the timescale involved, I wasnt hopeful of a refund (it sold out long ago) but thought it was worth sending Katherine an email.
Oh me of little faith!! Back came an almost instant email. No problems said Katherine...send it back..full refund including the P&P. There was no hestiation, no questions, and no drama. The refund was back in my account 6 days later.
Happy? like a pig in poo sorta happy! Sadly, I no longer buy from Rocks, but this is simply because of techie probs checking out..IE...I cant, much to my frustration!:17:
This is the only problem I have ever had with quality, having bought (and spent!) lots. To me, it speaks volumes about company ethos that a customer who has bought nothing for 3 months can have a 7 month old problem sorted as quickly and easily as this has been dealt with.
Massive thumbs up and a big thank you to Katherine & all the CS team. Jaffa cakes en route!!:4:
Back in August, I bought a tanz/diamond ring. This was a considered purchase (almost £200), and bought specifically as an xmas/baby gift for my bestest friendest, who lives in Australia & was due to give birth to our 3rd godchild in early dec. OH & I were due to spend 5 weeks with them over xmas/new new year, whch was subsequently cancelled due to a family bereavement.
The ring was part of a larger order at the time, and I only had a very brief look before it was put away. 2 weeks or so ago, OH and I decided to simply post the ring to her, as it was unlikely we were going to be visiting anytime soon. OH saw the ring for the first time, and immediately noticed one of the diamonds on the shoulder had a chip in. (I should have gone to specsavers!!)
The ring was unworn, and still had the original 'Rocks' item tag on, but given the timescale involved, I wasnt hopeful of a refund (it sold out long ago) but thought it was worth sending Katherine an email.
Oh me of little faith!! Back came an almost instant email. No problems said Katherine...send it back..full refund including the P&P. There was no hestiation, no questions, and no drama. The refund was back in my account 6 days later.
Happy? like a pig in poo sorta happy! Sadly, I no longer buy from Rocks, but this is simply because of techie probs checking out..IE...I cant, much to my frustration!:17:
This is the only problem I have ever had with quality, having bought (and spent!) lots. To me, it speaks volumes about company ethos that a customer who has bought nothing for 3 months can have a 7 month old problem sorted as quickly and easily as this has been dealt with.
Massive thumbs up and a big thank you to Katherine & all the CS team. Jaffa cakes en route!!:4:
PC: 
